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Billing & Subscriptions
This feature is available on the ✅ Web Portal and the ✅ Mobile Application.
This feature is available on the ✅ Web Portal only and is not available on the ❌ Mobile Application.
This feature is available on the ✅ Mobile App only and is not available on the ❌ Web Portal.
Your Sway Subscription term refers to the purchased profile quantity, and the time period at which these profiles are available for use.
For example, if your Sway subscription is 300 profiles, from August 1, 2025 - August 1, 2026, that means at the start, your profile count is reset to 0, and you have 300 total profiles to test (new or returning athletes, baseline or non-baseline). During this year, period, all 300 profiles will have unlimited testing until the end of the subscription term.
Your Sway Renewal Date refers to the date at which your profile count will turn back to 0, with your fresh profiles available to use for the remainder of the year. Invoices are sent one month prior to the renewal date.
Your Subscription Term can only be viewed Admin/Users that is also labeled the Billing Contact or the Primary Admin of the Sway system.
1. Log into the Sway web portal.
2. Click "Billing" under Main Menu.
3. Click the 'Subscription' tab to view the current and upcoming subscriptions, including start and end dates, package type, profiles count and your total amount.
Reminder- if you need to view your profile usage within the current subscription, jump to the "Billing Overview" tab or follow the instructions in our How to Locate Profile Usage.
If you need to increase your current profile amount , need to adjust future subscriptions, or just have general billing questions, please email billing@swaymedical.com for assistance.
