Find answers to the most common questions about the Sway platform and services to help you get the information you need quickly!
To receive a custom quote, visit either our Sports subscription or Clinical subscription page and one of our Sales Team Representatives will contact you directly to discuss options that best fit your needs.
We want to make sure you are prepared to start your next year of Baseline Testing! Review our Sway University course to see how to Bulk Move your graduating athletes, create group codes, etc in "Not your First Sway Rodeo"
Yes, you can set up group or profile codes to have your athletes complete tests remotely. We do however recommend baseline assessments to be done in person to ensure the testing environment and instructions are followed properly!
Here is our complete security website that will answer all of your questions
There are several differences, but the biggest being the battery of tests available for each. Our Clinical packages are created to support clinicians in a clinical setting working with many different populations. Our Sports+ subscription is tailored to ATs and other healthcare providers who are baseline testing and post-injury testing for large groups of people. Reach out to one of our Sales Reps to hear more on how Sway can support you!
If there is one or more sections that you feel need to be re-tested, you do not need to repeat the entire baseline assessment. You can create a code specific for that section or create a Custom Protocol to include what sections you would like your athlete to re-test. You can see this process in Baseline Session Lesson
Yes! We are happy to meeting with you regarding specific questions you may have. Fill out our 1-on-1 Training form to have custom support on topics such as baseline test set up, report interpretations and general administration.
Attend our weekly office hour session - link to register
Sway has an expansive normative database, allowing customers to use Sway with or without baseline testing. Normative values are based on age and gender. You can also watch our Results Interpretation 102 video for case examples on this topic.
If you are interested in more information on Sway in research, visit our Research Platform or email our Research team at research@swaymedical.com.
Sway test modules have been validated for use in ages 9 through 100.
There are two different types of reports you can export as a .csv file. You can 'export tests' within a date range of your chosing which will list all tests (including baselines and post-injury). You can also 'export events' within a date range which will create of all the events you have created with start and end dates. You can find step-by-step instructions on how to do each of these by visiting Help Center and reviewing the Export Profiles article and the How to Create an Event Report article.
We accept payments via ACH, Credit Card (Visa, Mastercard, American Express & Discover), and mailed checks. To receive ACH information, please email billing@swaymedical.com.
Please mail checks to the address below:
Sway Medical, Inc.
Dept 1046
Tulsa, OK 74182
Yes, you can change your subscription at any time before your renewal date. If you need additional profiles at any time throughout the year, please contact billing@swaymedical.com to upgrade your subscription.
If you are not satisfied with any Sway product purchased directly from Sway, contact support@swaymedical.com within 30 days of your purchase to inquire about a refund or to cancel your account. Refunds requested more than 30 days following a purchase will not be issued. The Sway refund policy applies only to accounts purchased through swaymedical.com or directly from the Sway Medical sales team. If you purchased Sway through a third party, any request for cancellation or refund must be made through the third party from which it was purchased.
To view your usage throughout the year, please follow the steps below
** If you do not see this option, it is because you are not listed as a billing contact in your system. To gain access, please reach out to billing@swaymedical.com
No, there is no extra cost when adding users or admins to your system. Any Sway subscription includes unlimited users. Here is an article on how to add a user to your Sway system.
NO! Any and all can join our vast CEU opportunities. Visit our CEU tab to register for both live and encore webinars and learn from other healthcare providers across the country surrounding concussion and other head injury topics!
You can find our W-9 here.
Here is our compatible device resource
All test-takers (athletes'patients) will not have log-in information. Your organization will provide you with a 5-character code that will allow you to jump into the correct test. Use this code on the Log-in page of your Sway Medical App after clicking "Enter Code." If you have not been provided a code, please reach out to the organization that is having to test directly.
After completing the test, you will not always see your results. This is based on the settings your organization created for your test. If you are interested in your results or want to confirm your test was completed, reach out to your organizer directly!
Don't worry, we have your test, just follow these instruction. If you cannot sync your test and are prompted to "send a recovery file" please enter the appropriate information and send. This will go directly to us to make sure your organization can access your test. We will send you a confirmation email once this process is completed.
All tests can be created into an easy-to-read PDF to be downloaded by your organization to be shared with your permission. If this is something you would like for your records or to be shared with another provider, reach out to your organization.
The Sway Medical app is compatible with many mobile devices including Apple and Android, but not all. If you are having trouble downloading, ensure that your device system has been updated. If you still cannot, reach out to your organization to discuss options on taking the test with another provided device.
Sway Medical tests are used as an objective tool by healthcare providers to support clinical decisions. It is not to be used a diagnostic tool for concussions and other head injuries.
Our balance modules have been assessed for reliability regarding both shoe type and surface type which showed no significant difference. We recommend testing on a firm, flat surface and not using any sandal/slide-type of shoe.
To complete the test, your mobile device needs to be connected to either WiFi or cellular data.
